PSAP-Resources

Wireless Caller Location Assistance

(i.e., suicide threats, hostage calls) click Exigent Circumstances Procedures & Forms tab on left.

INdigital technicians can offer assistance identifying the wireless carrier for a call, but only the wireless carrier can perform a call trace or give you the subscriber's address information.

Creating A Trouble Report

When calling trouble in or submitting a ticket online, please have as much information as possible for issues related to a specific 9-1-1 call:

• ESRK
• Date and time of call
• Phone number
• Location information from the initial call and rebid

Rerouting your wireless 911 calls for an outage, emergency or for system and equipment maintenance:

• Call the INdigital 24 hour emergency line 1-877-469-2010
• You will get free help when you call. An INdigital technician will re-route your PSAP's wireless calls to the backup PSAP agency of your choice.
• You can also have automatic call rerouting setup in advance. Call the INdigital Quality Resolution Center (QRC) at the number above to learn more.


• You can also use the INcontrol service of your IN911 network IP phone.
• If your IN911 MEVO phone has been programmed for this option, you can log in to the INcontrol menu option using your pre-selected PIN and select the agency you want to receive your calls.

You should continue to use your existing procedures for rerouting wireline 911 calls with your 911 service provider.